A rework is a functionality that allows us to mark on a task if extra work needs to be done on it, or if corrections need to be made to the original order.
COR recommended workflow
When the Collaborator finishes working on a task, they must mark it as finished and then the PM will validate the deliverable.
If the PM considers that there is still work to be done, they will mark the task with an "Internal" rework and this will automatically change the status of the task back to "In Process" or "Corrections" if the latter status is active.
If the PM considers that the Collaborator has fulfilled all the requirements of the task, then he will proceed to validate it with the client. If the client approves, the task is archived, but in the event that the client requests changes or corrections, a "Client" rework should be marked with the corresponding detail.
How do I mark a rework in a task?
In the task panel, in the upper right corner, there is a circular icon with two arrows named "Add rework".
Clicking on it will open a window called "Create Rework" where we can select the type of rework and add the comments we consider necessary.
It is important to note that it is mandatory to complete the comments section to create the rework.
By clicking "Accept", we will have marked the rework in the task and we will be able to observe that the icon now encloses the number 1, indicating that the task has 1 rework. As new reworks are added, this number will increase. It is important to note that the number of reworks that a task can have is unlimited.
We will also notice that the task automatically changed from "Finished" to "In Progress", or to "Corrections" status if additional statuses are active (for more information on this point, see Task Statuses).
Types of rework:
There are two types of rework and they indicate where the request comes from to continue working on the task:
Internal: Used when the request comes from the PM.
Client: Used when the request comes from the Customer owner of the Project.
Visualization in reports:
The time tracked in reworks can be seen in the Hours Report in the Hours section, as well as in the reporting related to hours in the different Insights dashboards in the Metrics section.